If you have not placed a trade, request a refund within 14 days of purchase for a full refund. Once an account has traded, its fee is not refundable.
Refund eligibility
Situation | Refund |
No trade placed, within 14 days | Full refund |
No trade placed, after 14 days | No refund |
Any trade placed | No refund |
Account closed following a breach | No refund |
Duplicate or mistaken charge | Refunded |
Request a refund
Contact [email protected] with your receipt and account ID so the team can review your purchase.